Customer Service Cover Letter
Adapt the sample customer service cover letter for your own use.
This cover letter is designed to get the reader's attention and ensure that your application gets proper consideration.
A well written cover letter is perhaps the single most important document of your job search. It will get your resume read and take you forward in the hiring process.
A resume without a cover letter often just gets thrown out, take the time to show your enthusiasm for the customer service job opportunity by writing a convincing cover letter.
Your Contact details (phone and email)
Mr Joe Smith
Human Resources Manager
15 South Parkway
Long Island, NY 11551
Dear Mr Smith
I am very interested in the customer service position you recently advertised. I believe I have the necessary qualifications and skills to successfully fulfill your requirements.
As you review my enclosed resume you will see that I have extensive experience as a customer service specialist in the XYZ services industry where I was responsible for tracking, monitoring, reviewing and processing account and market-related data.
I have proven myself to be a competent team player with the capacity to manage a number of diverse customer support functions.
My job has required strong planning and organizational skills coupled with an in-depth analytical approach to problem management. I have also had the opportunity to develop strong interpersonal communication and customer assessment skills.
My comprehensive knowledge of the specific tools, procedures and resources necessary for successful management of a large and diverse customer base has enabled me to efficiently implement strategies for large scale customer support and service. I am a highly motivated employee who is passionate about providing exceptional customer service and satisfaction.
Your recent acquisition of XYZ Company has made you one of the biggest companies in this field and I am confident that I can make a positive contribution to your team.
I would welcome the opportunity to meet with you for an in-depth discussion and am available for an interview at your earliest convenience. Please contact me via phone or email to arrange a time and date for us to meet.
Thank you for your time and consideration and I look forward to speaking with you soon.
When writing your customer service cover letter address the prospective employer by his or her name. Focus on how your strengths and skills meet the job and company requirements.
Be confident about your abilities and highlight your dedication to excellent customer service.
Writing a resume? Use the customer service resume template to develop a well-structured resume.
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Customer service cover letter
View this sample cover letter for customer service, or download the customer service cover letter template in Word.
Customer service is all about helping people. Your cover letter should demonstrate your skills and experience, as well as your passion for customer service. To be considered for top customer service jobs, it helps to have a well-crafted cover letter. For writing tips, view this sample cover letter for customer service, or download the customer service cover letter template in Word.
Additionally, you can learn more about customer service careers and search for customer service jobs on Monster.
Customer service cover letter template
Sometown, CT 55555 | (555) 555-5555 | email@example.com
July 27, 2017
Ms. Wendy Solomon
Human Resources Specialist
55 Seabreeze Ave.
Sometown, CT 55555
Dear Ms. Solomon:
Your customer service manager position advertised on Monster is an excellent fit to my qualifications.
During the past five years, I have been promoted to increasingly responsible positions within ABC Company, serving as a customer service representative, acting supervisor and East Coast customer service manager (my current role). Throughout my tenure with ABC, I have built lasting customer relationships, salvaged key accounts and strengthened customer loyalty.
Regarded as a proactive problem solver and liaison between cross-functional business units and high-value client accounts, I am passionate about serving customers with excellence. Achievement highlights:
- Rebuilt the East Coast customer service team from the ground-up. Instituted new training programs, accountability measurements and performance goals that led to record-setting gains in customer satisfaction scores¾from 85% in 2016 to 96% in 2017.
- Averted the threatened loss of three multimillion-dollar accounts. Investigated and resolved billing discrepancies and rectified shipping delays to win back client trust. Worked with cross-functional teams to improve accounting and logistics processes to prevent future issues.
- Rolled out a new CRM system to allow for more personalized and customized service.
My customer service management experience is reinforced by a bachelor’s degree in communications, proficiencies in CRM database systems and fluency in Spanish.
I am confident in my ability to further the success of your customer service organization. Please call me at (555) 555-5555 or email firstname.lastname@example.org to arrange a meeting. I look forward to speaking with you.
See all sample cover letters on Monster.